I looked at the 4.5 rating and thought good to go! Bad mistake and reviews show a trend of not communicating to customers / failure to complete on or near the timeframe discussed. I should have read the reviews. However, the one week to fix the car that turned into three weeks was the best part of my experience at CTS.
The paying upfront $2.3K is first red flag I overlooked…they have your money so what’s the hurry to complete. Or did they request my money upfront because they damage my driver side door and passenger side quarter panel (door now hits quarter panel). This is when the real run around began.
Went to pick-up car after three weeks…no voice or warranty (printer not working), will email (never received). I had the service person come look at the damage to my car…Josh will call you. No phone call, so I called Josh and was told “I am sure if someone did it here, they would’ve told me”. However, we (CTS) have 18 cameras, get me a chance to review the footage. A couple days go by, no call. So, I called and explained to Josh that all you need to do is review the footage the day it arrived (my wife took a picture of the car on the tow truck – no damage at that time). Great idea.
Of course, the day my car was dropped off the footage was gone / deleted but we will do you right…I am sure it’s not our fault but will replace the door / fix the damage…can you drop the car off for us to get an estimate from a body shop. I dropped the car off the next day and notice it wasn’t running correctly and told Josh about it (thought it was not shifting gears correctly). I was told it was ball bearing and they would fix it for free ($700) due to damage if we wanted them to do it. I kindly reject the offer, just fix the damage to my car please.
Call after call about estimate (waiting on body shop excuse) and me offering to drop it off at the body shop for repair. I did find out from Josh that the body shop never looked at the car when I dropped it off (they were too busy) …thanks for wasting my time again. Finally, after three more weeks of dealing with CTS (six weeks total). Rick the owner offers $300 and stated they will NOT fix the damage. Up to this point, I had been understanding / nice about getting strung long & buying into their lies. I had enough and said, “three weeks of dealing with this “F word BS” and lies that you were going to fix the damage to my car”. Of course, Rick was offended of such language and hung up on me.
I immediately drove to the shop and talked with Josh …demanded my invoice and warranty info which I was promised three weeks ago when I picked up my car.
18 cameras – I asked to look at footage and course nothing came from that request. I spent 23 years in the military…traveling all over the country and by far my first/worst experience in the dealing with any automotive repair company. The integrity, accountability and unprofessional behavior of CTS is rated ZERO. My recommendation: Take your car somewhere else!! If CTS is your only option - DO NOT pay upfront, trust nothing they tell you and good luck!!